Users' service quality satisfaction and performance improvement of ERP consultant selections

Wen Hsien Tsai; Thomas W. Lin; Shu Ping Chen

doi:10.1504/IJBSR.2007.015830

Users' service quality satisfaction and performance improvement of ERP consultant selections

Wen Hsien Tsai, Thomas W. Lin, Shu Ping Chen

企業管理學系

研究成果: 雜誌貢獻 › 期刊論文 › 同行評審

17 引文斯高帕斯（Scopus）

摘要

Recently, companies have developed Enterprise Resource Planning (ERP) systems. ERP systems will integrate business processes and provide information. However, successful ERP implementation is costly and requires a long time to complete. Companies usually use outside consultants to ensure a successful ERP project. ERP consultant selection is a difficult task for an ERP project implementation. This study examined the users' service quality satisfaction in the ERP consultant selection and investigated performance improvement of ERP systems. We illustrated how to apply the Analytical Hierarchy Process (AHP) to set priority weights for consultant alternatives in order to solve the ERP consultant selection problems.

原文	???core.languages.en_GB???
頁（從 - 到）	280-301
頁數	22
期刊	International Journal of Business and Systems Research
卷	1
發行號	3
DOIs	https://doi.org/10.1504/IJBSR.2007.015830
出版狀態	已出版 - 2007

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10.1504/IJBSR.2007.015830

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Users' service quality satisfaction and performance improvement of ERP consultant selections

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