The relationship between ERP software selection criteria and ERP success

W. H. Tsai, P. L. Lee, Y. S. Shen, C. C. Yang

研究成果: 書貢獻/報告類型會議論文篇章同行評審

17 引文 斯高帕斯(Scopus)

摘要

"ERP success" measures are the most important, but they cannot be analyzed and understood without "software quality" and "information quality" measurements [1]. Moreover, high software quality is an essential requirement in an ERP system. And, it will further influence information quality and ERP success. Consequently, the determination of ERP software selection criteria for ERP success plays an important role while organizations consider implementing an ERP system. This study presents a conceptual framework to investigate how ERP software selection criterion are linked to software quality, information quality and ERP success in the ERP implementing process, as well as, the impacts of those factors on software quality. Through a cross-sectional survey of top 5000 largest companies in Taiwan, undertaken in 2006, the study explores 13 important selection criterion which can directly and positively influence ERP software quality in the dimension of functionality, reliability, usability, efficiency and maintainability, respectively, in pre-implementing ERP phase. Generally, software quality and information quality are critical in influencing the effectiveness of ERP success after implementing ERP system. Despite ERP software selection criterion seem less influential to ERP success, they still impact the ERP success indirectly through software quality and information quality. We consider the results are generally supportive to the research model and such support also provides additional evidence of the validity of the concept proposed in the study.

原文???core.languages.en_GB???
主出版物標題IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
頁面2222-2226
頁數5
DOIs
出版狀態已出版 - 2009
事件IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 - Hong Kong, China
持續時間: 8 12月 200911 12月 2009

出版系列

名字IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

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???event.eventtypes.event.conference???IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009
國家/地區China
城市Hong Kong
期間8/12/0911/12/09

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