The difference in the perceived benefits between firms that maintain ISO certification and those that do not

Liang Kang Lo, Dong Shang Chang

研究成果: 雜誌貢獻期刊論文同行評審

38 引文 斯高帕斯(Scopus)

摘要

Although nearly two decades have elapsed since the International Organization for Standardization (ISO) announced the ISO 9000 series standards in March 1987, there have been few attempts to explore the reasons why certified firms may fail to maintain ISO certification. In this paper, survey data from certified firms in Taiwan are used to examine the differences between firms that maintain certification and those that do not in terms of the benefits that firms felt they had obtained from certification. Multivariate analysis of covariance (MANCOVA) is used in order simultaneously to assess group differences across the 16 multiple dependent organizational benefit variables, covaried for company size and certification motives. Our findings show that those certified firms that maintain certification gain more benefits from the standards than those that do not. This study also demonstrates that firms' motives for obtaining certification have an impact on the strength of the relationship between the maintenance of certification and the benefits gained. However, company size does not appear to affect the strength of the relationship.

原文???core.languages.en_GB???
頁(從 - 到)1881-1897
頁數17
期刊International Journal of Production Research
45
發行號8
DOIs
出版狀態已出版 - 4月 2007

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