@inproceedings{025d78e94add48249baf8ce5f22d21c9,
title = "The assessment of credibility of e-government: Users' perspective",
abstract = "Electronic government is increasing worldwide; however there are still some problems which influence users' interaction with them. One of these problems is trustworthiness, which appears to be affected by whether e-government websites demonstrate their credibility. This study uses an empirical approach to evaluate credibility of e-government websites, especially at the local level in the UK. The evaluation consists of three steps: free interaction, task-based interaction and questionnaire. The results indicate that the majority of credibility problems are related to {"}site easy use{"}, {"}site looks professional{"} and {"}site update{"}. The value of the study is that it provides guidance for designers to improve the credibility of e-government websites.",
keywords = "Credibility, E-government website, Web-based online systems",
author = "Zhao Huang and Laurence Brooks and Sherry Chen",
year = "2009",
doi = "10.1007/978-3-642-02559-4_4",
language = "???core.languages.en_GB???",
isbn = "3642025587",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
number = "PART 2",
pages = "26--35",
booktitle = "Human Interface and the Management of Information",
edition = "PART 2",
note = "Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings ; Conference date: 19-07-2009 Through 24-07-2009",
}