TY - JOUR
T1 - Teaching quality in higher education
T2 - An introductory review on a process-oriented teaching-quality model
AU - Chen, Chung Yang
AU - Chen, Pei Chi
AU - Chen, Pei Ying
N1 - Funding Information:
The information systems quality (ISQ) laboratory at the National Central University, Taiwan, is a research centre funded by the school and Taiwan’s National Science Council (NSC). In addition to its research work on educational issues (e.g. Chen, 2009; Chen & Chong, 2011; Chen & Teng, 2011), the ISQ also strives to offer its teaching members a systematic and incremental approach for improving and sustaining the quality of teaching. In 2009, the ISQ conducted an NSC project and established a process-oriented reference model to serve this need. The model, which was named the teaching capability maturity model (T-CMM), is an interdisciplinary work. In addition to the process-focus from TQM, T-CMM applies the concepts and design of the software CMM/CMMI (Software Engineering Institute [SEI], 2010) that is originated in the computer industry. The model was later elected as an outstanding research achievement in the NSC’s 2010 annual report in the area of education and educational policy (NSC, 2010).
PY - 2013/12
Y1 - 2013/12
N2 - For improving the quality of teaching in higher education, besides the organisational focus or the result-oriented and momentary evaluations, attention can be paid to teachers and their 'teaching processes'. With this in mind, the information systems quality (ISQ) laboratory developed a process-oriented model that offered teachers a systematic and incremental way for superior teaching excellence. The model, which is termed teaching capability maturity model (T-CMM), is an application of total quality management and the software CMM/CMMI. However, unlike the CMM/CMMI, which is for organisations, the ISQ's T-CMM is designed for individual teachers. Due to its novelty and interdisciplinary nature, the model is reviewed introductorily and its applied concepts and design examined, as well as evaluated in comparison with existing teaching methods. In summarising the roles of the T-CMM in teaching quality management, its value has been highlighted, for serving as a portable quality profile for teachers in pursuing their individual teaching careers.
AB - For improving the quality of teaching in higher education, besides the organisational focus or the result-oriented and momentary evaluations, attention can be paid to teachers and their 'teaching processes'. With this in mind, the information systems quality (ISQ) laboratory developed a process-oriented model that offered teachers a systematic and incremental way for superior teaching excellence. The model, which is termed teaching capability maturity model (T-CMM), is an application of total quality management and the software CMM/CMMI. However, unlike the CMM/CMMI, which is for organisations, the ISQ's T-CMM is designed for individual teachers. Due to its novelty and interdisciplinary nature, the model is reviewed introductorily and its applied concepts and design examined, as well as evaluated in comparison with existing teaching methods. In summarising the roles of the T-CMM in teaching quality management, its value has been highlighted, for serving as a portable quality profile for teachers in pursuing their individual teaching careers.
KW - higher education
KW - process reference model
KW - teaching capability maturity
KW - teaching quality
UR - http://www.scopus.com/inward/record.url?scp=84890339345&partnerID=8YFLogxK
U2 - 10.1080/14783363.2011.637789
DO - 10.1080/14783363.2011.637789
M3 - 期刊論文
AN - SCOPUS:84890339345
SN - 1478-3363
VL - 25
SP - 36
EP - 56
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
IS - 1-2
ER -