Learning, behaviour and reaction framework: a model for training raters to improve assessment quality

This paper proposes a training model for raters, with the goal to improve the intra- and inter-consistency of evaluation quality for higher education curricula. The model, termed the learning, behaviour and reaction (LBR) circular training model, is an interdisciplinary application from the business and organisational training domain. The following three novel features adapt it to the context of tertiary education: individualised training, training on-demand and continual training. To demonstrate the applicability of the LBR model, we conducted a case study of raters involved in an undergraduate course at a Taiwanese university. A comparative analysis of intra- and inter-evaluation consistency showed the model to be an effective training instrument.