Evaluating the performance of global telecom operators

Wen Min Lu, Shiu Wan Hung, Chih Jou Chen

研究成果: 書貢獻/報告類型會議論文篇章同行評審

4 引文 斯高帕斯(Scopus)

摘要

In today's globalized economy, telecommunications operators are facing ever-increasing competition and challenges. They need to focus on improving their performance in order to remain competitive. This study attempts to examine the managerial performance efficiency of 36 globally leading telecommunications operators by utilizing the data envelopment analysis (DEA) technique. The empirical results indicate that the scale of the operators does play an important role in influencing their operating efficiency. Telecoms can increase their performance by consolidating with other smaller units to achieve the optimal size. European telecom operators were found to perform better than those in the Asia-Pacific region and in America. The results also show that state-own telecoms operate more efficiently than privatized telecoms. In addition, the global telecoms have been ranked and the benchmarks set by using the reference-share measures. These benchmarks may give a first guideline for performance improvement of global telecommunications operators.

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主出版物標題2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008
頁面1885-1889
頁數5
DOIs
出版狀態已出版 - 2008
事件2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008 - Singapore, Singapore
持續時間: 8 12月 200811 12月 2008

出版系列

名字2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008

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???event.eventtypes.event.conference???2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008
國家/地區Singapore
城市Singapore
期間8/12/0811/12/08

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