ERP post-implementation learning, ERP usage and individual performance impact

Hsiu Hua Chang, Huey Wen Chou, Chun Po Yin, Cecilia I. Lin

研究成果: 會議貢獻類型會議論文同行評審

15 引文 斯高帕斯(Scopus)

摘要

In recent years, an increasing number of companies that have implemented ERP systems have expressed disappointment over a failure to reach anticipated goals. A major reason for this failure is the inefficient use of the ERP system by employees. Therefore, the critical issue is how users can most effectively take advantage of an ERP system. Post-implementation learning plays an important role in facilitating ERP usage and thus promotes individual performance. Particularly, the integrated and sophistic natures of ERP systems force users to learn continuously after ERP implementation. This study employed a survey method to examine the perceptions of a dataset of 659 ERP users. We found that ERP usage facilitates individual performance, including individual productivity, customer satisfaction and management control, and post-implementation learning contributes to all three types of ERP usage, including decision support, work integration and customer service. Our findings can provide academics and practitioners with knowledge of how to improve ERP usage and ensure individual performance impacts.

原文???core.languages.en_GB???
出版狀態已出版 - 2011
事件15th Pacific Asia Conference on Information Systems: Quality Research in Pacific, PACIS 2011 - Brisbane, QLD, Australia
持續時間: 7 7月 201111 7月 2011

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???event.eventtypes.event.conference???15th Pacific Asia Conference on Information Systems: Quality Research in Pacific, PACIS 2011
國家/地區Australia
城市Brisbane, QLD
期間7/07/1111/07/11

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