@inproceedings{ec683ce281e24ccd9f72e012675ddb59,
title = "Development of a hybrid model to improve the efficiency of business process reengineering",
abstract = "Business process is a fundamental building block of organizational success. Business process reengineering (BPR) has been considered an important way to improve organizational performance. This paper develops a hybrid model for operationalizing a BPR project. This model for selecting and assessing the best practice items of BPR is proposed to address inter-relationships among best practice items using Decision Making Trial and Evaluation Laboratory (DEMATEL) and composite importance (CI) method. We compare the importance of the best practice items from a managerial perspective with the importance of the best practice from the perspective of employees to evaluate the optimal best practice items for improving BPR efficiency. A case is used to present the processes of this hybrid model.",
keywords = "Business process reengineering (BPR), Composite importance (CI), Decision making trial and evaluation laboratory (DEMATEL)",
author = "Tsai, {Wen Hsien} and Yang, {Ching Chien} and Kuo, {Hsiao Chiao}",
year = "2009",
doi = "10.1109/IEEM.2009.5372929",
language = "???core.languages.en_GB???",
isbn = "9781424448708",
series = "IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management",
pages = "739--743",
booktitle = "IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management",
note = "IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 ; Conference date: 08-12-2009 Through 11-12-2009",
}
