Acceptance and resistance of telehealth: The perspective of dual-factor concepts in technology adoption

Juin Ming Tsai, Min Jhih Cheng, Her Her Tsai, Shiu Wan Hung, Ya Ling Chen

研究成果: 雜誌貢獻期刊論文同行評審

72 引文 斯高帕斯(Scopus)

摘要

Telehealth can be used to develop innovative healthcare services for promoting medical quality and efficiency. Despite previous research on users’ adoption intention of telehealth, users’ acceptance and resistance have rarely been considered at the same time. This study used a research model based on the dual-factor concepts of “enablers” and “inhibitors” to explain users’ intentions to utilize telehealth. We extended the Technology Acceptance Model and Status Quo Bias with the technology anxiety concept to explain why patients accept or reject the use of telehealth from the perceived enablers and inhibitors of intentions. The experimental results demonstrated users’ ambiguous and indecisive intentions of adopting telehealth. It was also found that availability and perceived usefulness are the main factors that encourage individuals to adopt telehealth services. Technology anxiety and transition costs are the key factors in discouraging people from using telehealth. Technology anxiety could be overcome through the perceived usefulness to promote the adoption of telehealth.

原文???core.languages.en_GB???
頁(從 - 到)34-44
頁數11
期刊International Journal of Information Management
49
DOIs
出版狀態已出版 - 12月 2019

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