A value engineering based method of configuring ICT-based customer service centers

Keyphrases

• Call Center Service 50%
• Complementary Components 25%
• Customer Dynamics 25%
• Customer Service 100%
• Customer Value 25%
• Direct Interaction 25%
• Dynamic Requirements 25%
• Failure Mode Effect Analysis 25%
• Global Manufacturing 25%
• ICT-based 100%
• Information Communication Technology 25%
• Lean Management 25%
• Management Approach 25%
• Manufacturing Firms 25%
• Platform-Based 25%
• Product Quality 25%
• Product-service 25%
• Quality of Service 75%
• Service Center 100%
• Service Model 25%
• Service Process 25%
• Six Sigma Methodology 25%
• Theory of Inventive Problem Solving 25%
• Up-To-date Information 25%
• Value Creation 25%
• Value Engineering 100%
• Value for Customer 25%
• Well-defined 25%

Computer Science

• Case Study 50%
• Customer Value 50%
• Direct Interaction 50%
• Information and Communication Technology 50%
• Information Technology 100%
• Product Quality 50%
• Product Service 50%
• Quality Management 50%
• Service Model 50%
• Service Process 50%
• Sigma Approach 50%

Engineering

• Direct Interaction 50%
• Failure Modes and Effects Analysis 50%
• Information and Communication Technologies 50%
• Information Technology 50%
• Manufacturing Company 50%
• Product Quality 50%
• Service Process 50%
• Value Engineering 100%