TY - JOUR
T1 - A model of organizational employees' e-learning systems acceptance
AU - Lee, Yi Hsuan
AU - Hsieh, Yi Chuan
AU - Ma, Chun Yuan
N1 - Funding Information:
39 5 2008 787 806 Yi-Husan Lee is an Assistant Professor of the Department of Business Administration in National Central University, Taiwan. She received her Ph.D. in Educational Human Resource Development from Texas A&M University in 2005. Her research interests fall into several aspects, such as e-learning systems integration, international human resource development, and training and development. Her research has been published in Journal of Advances in Developing Human Resources . Yi-Chuan Hsieh is an Assistant Professor of the Department of Applied Foreign Languages in Ching Yun University, Taiwan. She received her Ph.D. in Educational Psychology from Texas A&M University in 2003. Her research interests can broadly be classified as computer assisted learning, such as computer-assisted language learning, the e-learning systems acceptance and behavioral intention and the investigation of the impact of web-enhanced course on learning outcomes. Her research has been published in Journal of Educational Technology and Society , Journal of Computers in Mathematics and Science Teaching , Educational Technology Research and Development , International Journal of Instructional Media , Journal of Computers in Mathematics and Science Teaching , among others. Chun-Yuan Ma received her MBA from National Central University in 2008. She is a business and sales assistant in a Taiwanese technology company.
PY - 2011/4
Y1 - 2011/4
N2 - This study examines the factors that influence employees' adoption and use of e-learning systems and tests the applicability of the technology acceptance model (TAM) in the organizational context. We examined the relationship of employees' perceptions of their behavioral intention to use e-learning systems in terms of four determinants (individual, organizational, task characteristics, and subjective norm), to further explore the effects of management and organizational support on the subjective norm. Data were 357 valid questionnaires from four industries in Taiwan. The findings indicate that organizational support and management support significantly affected perceived usefulness and intention to use. Individuals' experience with computers and computer self-efficacy had significantly positive effects on perceived ease of use. Task equivocality significantly influenced perceived usefulness. Organizational and management supports significantly impacted the subjective norm, perceived usefulness, perceived ease of use, and intention to use. Additionally, the results suggest that external variables that affect perceived usefulness, perceived ease of use, and intention to use, need to be considered as important factors in the process of designing, implementing, and operating e-learning systems. The results provided a more comprehensive insight of individual, organizational, and task characteristics in predicting e-learning acceptance behavior in the organizational contexts, rarely tested in previous studies. By considering these identified factors, practitioners can take corresponding measures to predict or promote organizational employees' e-learning systems acceptance more effectively and efficiently. Furthermore, by explaining employees' acceptance behavior, the findings of this research help to develop more user-friendly e-learning systems and provide insight into the best way to promote e-learning systems for employees.
AB - This study examines the factors that influence employees' adoption and use of e-learning systems and tests the applicability of the technology acceptance model (TAM) in the organizational context. We examined the relationship of employees' perceptions of their behavioral intention to use e-learning systems in terms of four determinants (individual, organizational, task characteristics, and subjective norm), to further explore the effects of management and organizational support on the subjective norm. Data were 357 valid questionnaires from four industries in Taiwan. The findings indicate that organizational support and management support significantly affected perceived usefulness and intention to use. Individuals' experience with computers and computer self-efficacy had significantly positive effects on perceived ease of use. Task equivocality significantly influenced perceived usefulness. Organizational and management supports significantly impacted the subjective norm, perceived usefulness, perceived ease of use, and intention to use. Additionally, the results suggest that external variables that affect perceived usefulness, perceived ease of use, and intention to use, need to be considered as important factors in the process of designing, implementing, and operating e-learning systems. The results provided a more comprehensive insight of individual, organizational, and task characteristics in predicting e-learning acceptance behavior in the organizational contexts, rarely tested in previous studies. By considering these identified factors, practitioners can take corresponding measures to predict or promote organizational employees' e-learning systems acceptance more effectively and efficiently. Furthermore, by explaining employees' acceptance behavior, the findings of this research help to develop more user-friendly e-learning systems and provide insight into the best way to promote e-learning systems for employees.
KW - Computer self-efficacy
KW - Organizational support
KW - Subjective norm
KW - Task equivocality
KW - Technology acceptance model
UR - http://www.scopus.com/inward/record.url?scp=79551689547&partnerID=8YFLogxK
U2 - 10.1016/j.knosys.2010.09.005
DO - 10.1016/j.knosys.2010.09.005
M3 - 期刊論文
AN - SCOPUS:79551689547
SN - 0950-7051
VL - 24
SP - 355
EP - 366
JO - Knowledge-Based Systems
JF - Knowledge-Based Systems
IS - 3
ER -