A framework for the selection of Six Sigma projects in services: Case studies of banking and health care services in Taiwan

Ying Jiun Hsieh, Lan Ying Huang, Chi Tai Wang

研究成果: 雜誌貢獻期刊論文同行評審

23 引文 斯高帕斯(Scopus)

摘要

This study develops a framework for effectively implementing service Six Sigma projects. The framework is composed of four phases: (1) initial project identification, which deploys candidate projects in accordance with a firm's strategic goals, (2) project value assessment, which evaluates project's value based on the financial return, cost, and its impact on employee behavior, (3) project complexity assessment, which examines scope, data availability, and risk associated with the project, and (4) project prioritization, which identifies Six Sigma projects and categorizes them into black belt and green belt categories. Two cases in banking and health care services are discussed to demonstrate the proposed framework.

原文???core.languages.en_GB???
頁(從 - 到)243-264
頁數22
期刊Service Business
6
發行號2
DOIs
出版狀態已出版 - 6月 2012

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