A comparative study of the performance measurement in global telecom operators

Shiu Wan Hung, Wen Min Lu

研究成果: 雜誌貢獻期刊論文同行評審

15 引文 斯高帕斯(Scopus)


In today's globalized economy, telecommunications operators are facing ever-increasing competition and challenges. They need to focus on improving their performance in order to remain competitive. Performance measurement is a fundamental building block of total quality management and of a total quality organization. This study attempts to examine the managerial performance efficiency of 36 globally leading telecommunications operators by utilizing the data envelopment analysis (DEA) technique. The empirical results indicate that the scale of the operators does play an important role in influencing their operating efficiency. Telecoms can increase their performance by consolidating with other smaller units to achieve the optimal size. European telecom operators were found to perform better than those in the Asia-Pacific region and in America. The results also show that state-own telecoms operate more efficiently than privatized telecoms. In addition, the global telecoms have been ranked and the benchmarks set by using the reference-share measures. These benchmarks may give a first guideline for performance improvement of global telecommunications operators.

頁(從 - 到)1117-1132
期刊Total Quality Management and Business Excellence
出版狀態已出版 - 12月 2007


深入研究「A comparative study of the performance measurement in global telecom operators」主題。共同形成了獨特的指紋。