TY - JOUR
T1 - Work Values and Service-Oriented Organizational Citizenship Behaviors
T2 - The Mediation of Psychological Contract and Professional Commitment: A Case of Students in Taiwan Police College
AU - Chen, Chun hsi Vivian
AU - Kao, Rui Hsin
PY - 2012/5
Y1 - 2012/5
N2 - Public security, traffic management and service for the people are the three major functions of policing. To assure the quality of police service, which is contingent on the people who render the service, has become the core of policing. This study aims to investigate the relationship between work values and service-oriented organizational citizenship behaviors with Taiwan Police College's students as the research sample. The mediating effects of psychological contract and professional commitment are also explored in this study. It is found that work values have a positive effect on individuals' professional commitment and psychological contract. It is also found that psychological contract and professional commitment have positive effects on service-oriented organizational citizenship behaviors. Besides, work values are found to have a positive effect on service-oriented organizational citizenship behaviors through the mediation of psychological contract and professional commitment. Suggestions and recommendations for future research are thus discussed.
AB - Public security, traffic management and service for the people are the three major functions of policing. To assure the quality of police service, which is contingent on the people who render the service, has become the core of policing. This study aims to investigate the relationship between work values and service-oriented organizational citizenship behaviors with Taiwan Police College's students as the research sample. The mediating effects of psychological contract and professional commitment are also explored in this study. It is found that work values have a positive effect on individuals' professional commitment and psychological contract. It is also found that psychological contract and professional commitment have positive effects on service-oriented organizational citizenship behaviors. Besides, work values are found to have a positive effect on service-oriented organizational citizenship behaviors through the mediation of psychological contract and professional commitment. Suggestions and recommendations for future research are thus discussed.
KW - Professional commitment
KW - Psychological contract
KW - Service-oriented organizational citizenship behavior
KW - Work values
UR - http://www.scopus.com/inward/record.url?scp=84859211744&partnerID=8YFLogxK
U2 - 10.1007/s11205-011-9832-7
DO - 10.1007/s11205-011-9832-7
M3 - 期刊論文
AN - SCOPUS:84859211744
SN - 0303-8300
VL - 107
SP - 149
EP - 169
JO - Social Indicators Research
JF - Social Indicators Research
IS - 1
ER -