When IT leveraging competence meets uncertainty and complexity with social capital in new product development

Shiuann Shuoh Chen, Pei Yi Chen, Min Yu

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

We examine how the aspects of IT leveraging competence [i.e., the effective uses of project and resource management systems (PRMS), organizational memory systems (OMS), and cooperative work systems (CWS)] and the social capital (SOCI) influence the performance [i.e., product effectiveness (PDT) and process efficiency (PCS)] by the coordination capability (COOR) and absorptive capacity (ACAP) under the uncertainty and complexity in the new product development (NPD). We find the IT leveraging competence positively affects COOR and ACAP, the links of SOCI-COOR, SOCI-ACAP, COOR-PCS, and ACAP-PDT are positive, neither uncertainty nor complexity has the moderating effect on the COOR-PCS link, the uncertainty negatively moderates the ACAPPDT link, but the complexity has no moderating effect on this link. Our findings reveal why the NPD teams may have difficulty achieving high levels of performance and why these teams may vary in their ability to create the value from their COOR and ACAP.

Original languageEnglish
Title of host publicationKnowledge Science, Engineering and Management - 9th International Conference, KSEM 2016, Proceedings
EditorsFranz Lehner, Nora Fteimi
PublisherSpringer Verlag
Pages159-171
Number of pages13
ISBN (Print)9783319476490
DOIs
StatePublished - 2016
Event9th International Conference on Knowledge Science, Engineering and Management, KSEM 2016 - Passau, Germany
Duration: 5 Oct 20167 Oct 2016

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9983 LNAI
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference9th International Conference on Knowledge Science, Engineering and Management, KSEM 2016
Country/TerritoryGermany
CityPassau
Period5/10/167/10/16

Keywords

  • Complexity
  • IT leveraging competence
  • New product development
  • Project characteristics
  • Social capital
  • Uncertainty

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