The usability assessment of web-based learning systems

Chen Wei Hsieh, Hong Xon Chen, Yung Chi Hsu, Sherry Y. Chen

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations


Web-based learning systems (WBLSs) allow learners to choose any learning topics according to their own needs and progress. This may be the reason why the WBLS is a popular learning tool in educational settings. Thus, it is necessary to investigate how to help learners effectively obtain their desired results. To this end, the usability evaluation of the WBLSs becomes an essential issue. To address this issue, this study assesses the usability of a WBLS with real users' opinions and heuristic evaluation. Our findings show that the results from Nielson's heuristics and those from learners' questionnaire share some commonalities but there are also differences between them. Therefore, these two approaches should be used together so that a complete set of guidelines for the design of a WBLS can be developed.

Original languageEnglish
Title of host publicationHCI International 2011 - Posters' Extended Abstracts - International Conference, HCI International 2011, Proceedings
Number of pages5
EditionPART 1
StatePublished - 2011
Event14th International Conference on Human-Computer Interaction, HCI International 2011 - Orlando, FL, United States
Duration: 9 Jul 201114 Jul 2011

Publication series

NameCommunications in Computer and Information Science
NumberPART 1
Volume173 CCIS
ISSN (Print)1865-0929


Conference14th International Conference on Human-Computer Interaction, HCI International 2011
Country/TerritoryUnited States
CityOrlando, FL


  • usability
  • WBLS
  • web-based learning system


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