The assessment of credibility of e-government: Users' perspective

Zhao Huang; Laurence Brooks; Sherry Chen

doi:10.1007/978-3-642-02559-4_4

The assessment of credibility of e-government: Users' perspective

Zhao Huang, Laurence Brooks, Sherry Chen

Graduate Institute of Network Learning Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

13 Scopus citations

Abstract

Electronic government is increasing worldwide; however there are still some problems which influence users' interaction with them. One of these problems is trustworthiness, which appears to be affected by whether e-government websites demonstrate their credibility. This study uses an empirical approach to evaluate credibility of e-government websites, especially at the local level in the UK. The evaluation consists of three steps: free interaction, task-based interaction and questionnaire. The results indicate that the majority of credibility problems are related to "site easy use", "site looks professional" and "site update". The value of the study is that it provides guidance for designers to improve the credibility of e-government websites.

Original language	English
Title of host publication	Human Interface and the Management of Information
Subtitle of host publication	Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
Pages	26-35
Number of pages	10
Edition	PART 2
DOIs	https://doi.org/10.1007/978-3-642-02559-4_4
State	Published - 2009
Event	Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings - San Diego, CA, United States Duration: 19 Jul 2009 → 24 Jul 2009

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Number	PART 2
Volume	5618 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
Country/Territory	United States
City	San Diego, CA
Period	19/07/09 → 24/07/09

Keywords

Credibility
E-government website
Web-based online systems

Access to Document

10.1007/978-3-642-02559-4_4

Cite this

Huang, Z., Brooks, L., & Chen, S. (2009). The assessment of credibility of e-government: Users' perspective. In Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings (PART 2 ed., pp. 26-35). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 5618 LNCS, No. PART 2). https://doi.org/10.1007/978-3-642-02559-4_4

Huang, Zhao ; Brooks, Laurence ; Chen, Sherry. / The assessment of credibility of e-government : Users' perspective. Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings. PART 2. ed. 2009. pp. 26-35 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2).

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Huang, Z, Brooks, L & Chen, S 2009, The assessment of credibility of e-government: Users' perspective. in Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings. PART 2 edn, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), no. PART 2, vol. 5618 LNCS, pp. 26-35, Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings, San Diego, CA, United States, 19/07/09. https://doi.org/10.1007/978-3-642-02559-4_4

The assessment of credibility of e-government: Users' perspective. / Huang, Zhao; Brooks, Laurence; Chen, Sherry.
Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings. PART 2. ed. 2009. p. 26-35 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 5618 LNCS, No. PART 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Huang Z, Brooks L, Chen S. The assessment of credibility of e-government: Users' perspective. In Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings. PART 2 ed. 2009. p. 26-35. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2). doi: 10.1007/978-3-642-02559-4_4

The assessment of credibility of e-government: Users' perspective

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