The assessment of credibility of e-government: Users' perspective

Zhao Huang, Laurence Brooks, Sherry Chen

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

12 Scopus citations

Abstract

Electronic government is increasing worldwide; however there are still some problems which influence users' interaction with them. One of these problems is trustworthiness, which appears to be affected by whether e-government websites demonstrate their credibility. This study uses an empirical approach to evaluate credibility of e-government websites, especially at the local level in the UK. The evaluation consists of three steps: free interaction, task-based interaction and questionnaire. The results indicate that the majority of credibility problems are related to "site easy use", "site looks professional" and "site update". The value of the study is that it provides guidance for designers to improve the credibility of e-government websites.

Original languageEnglish
Title of host publicationHuman Interface and the Management of Information
Subtitle of host publicationInformation and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
Pages26-35
Number of pages10
EditionPART 2
DOIs
StatePublished - 2009
EventHuman Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings - San Diego, CA, United States
Duration: 19 Jul 200924 Jul 2009

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 2
Volume5618 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceHuman Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
Country/TerritoryUnited States
CitySan Diego, CA
Period19/07/0924/07/09

Keywords

  • Credibility
  • E-government website
  • Web-based online systems

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