Knowledge management (KM) has received more and more attentions in the past decade, while the assessment of its returns was lagging behind. Very little literature was found on measuring the performance of the knowledge management system (KMS) due to a key problem: lack of quantification methods for measuring the values resulted from a KMS. Without such quantitative models, KM managers could not determine the values generated from a KMS, nor can he/she plan effective strategies to improve the performance of the KMS. The current paper presents a Knowledge Value-Adding Model (KVAM) for quantitative performance evaluation of the Community of Practice (CoP) in an A/E consulting firm. The theoretical backgrounds and detailed process of model development are described. The proposed KVAM has been implemented in the case A/E consulting firm. An internet-based web service system, namely Knowledge Value-Adding System (KVAS) is developed to implement the proposed KVAM. Case study result shows that the proposed KVAM provides a useful tool for KM managers not only to monitor the performance of the CoP and its members but also to plan effective strategy for performance improvement.
|Number of pages||16|
|Journal||Journal of the Chinese Institute of Civil and Hydraulic Engineering|
|State||Published - Mar 2010|
- A/E consultant
- Performance evaluation