Information quality, online community and trust: A study of antecedents to shoppers' website loyalty

Michael Chih-Hung, Edward Shih-Tse, Julian Ming-Sung, Alex Fei-Long

Research output: Contribution to journalArticlepeer-review

15 Scopus citations


The internet is changing the way consumers shop for and purchase goods and services, and it has been rapidly adopted globally. Since online shopping is a new phenomenon that has recently experienced rapid growth, research on the formation of consumer loyalty online remains scarce. This investigation of the characteristics of online shopping interactions (for example, online ordering of goods) discusses the effects of information quality, online communities and online consumer trust as factors of online consumer loyalty. An online survey conducted in Taiwan obtained 250 valid responses (online shoppers). Structural Equation Modelling (SEM) analysis indicated an acceptable goodness-of-fit for the proposed model. This study confirmed two antecedents - information quality and online communities via online consumer trust - to increased online loyalty in online shopping websites.

Original languageEnglish
Pages (from-to)203-219
Number of pages17
JournalInternational Journal of Electronic Marketing and Retailing
Issue number3
StatePublished - 2009


  • Consumer loyalty
  • Consumer trust
  • E-marketing
  • E-retailing
  • Electronic marketing
  • Electronic retailing
  • Information quality
  • Online community
  • SEM
  • Structural equation modelling
  • Taiwan


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