Identification of critical failure factors in the implementation of enterprise resource planning (ERP) system in Taiwan’s industries

Wen Hsien Tsai, Shih Wen Chien, Shih Wen Chien

Research output: Contribution to journalArticlepeer-review

42 Scopus citations

Abstract

In this research, we aim at exploring the critical factors causing failure in the implementation of the enterprise resource planning (ERP) system. Relevant literature indicates the existence of critical failure factors (CFFs) in the implementation of ERP systems that support different organisation levels. As the CFFs do not go through data collection verification from the organisations that implement ERP systems, we endeavour to contribute to the ERP studies by presenting valid findings obtained from a survey on top management, ERP project managers, key users and end users from companies in Taiwan. Our results identify time frame and project management, personnel training and change management as the CFFs in the implementation of ERP systems in Taiwan. If firms can focus and improve on their management of these failure factors, they can increase the rate of success in the implementation of the ERP system.

Original languageEnglish
Pages (from-to)219-239
Number of pages21
JournalInternational Journal of Management and Enterprise Development
Volume2
Issue number2
DOIs
StatePublished - 2005

Keywords

  • critical failure factors
  • ERP (enterprise resource planning)
  • ERP experience cycle
  • ERP implementation

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