TY - JOUR
T1 - Identification of critical failure factors in the implementation of enterprise resource planning (ERP) system in Taiwan’s industries
AU - Tsai, Wen Hsien
AU - Chien, Shih Wen
AU - Chien, Shih Wen
PY - 2005
Y1 - 2005
N2 - In this research, we aim at exploring the critical factors causing failure in the implementation of the enterprise resource planning (ERP) system. Relevant literature indicates the existence of critical failure factors (CFFs) in the implementation of ERP systems that support different organisation levels. As the CFFs do not go through data collection verification from the organisations that implement ERP systems, we endeavour to contribute to the ERP studies by presenting valid findings obtained from a survey on top management, ERP project managers, key users and end users from companies in Taiwan. Our results identify time frame and project management, personnel training and change management as the CFFs in the implementation of ERP systems in Taiwan. If firms can focus and improve on their management of these failure factors, they can increase the rate of success in the implementation of the ERP system.
AB - In this research, we aim at exploring the critical factors causing failure in the implementation of the enterprise resource planning (ERP) system. Relevant literature indicates the existence of critical failure factors (CFFs) in the implementation of ERP systems that support different organisation levels. As the CFFs do not go through data collection verification from the organisations that implement ERP systems, we endeavour to contribute to the ERP studies by presenting valid findings obtained from a survey on top management, ERP project managers, key users and end users from companies in Taiwan. Our results identify time frame and project management, personnel training and change management as the CFFs in the implementation of ERP systems in Taiwan. If firms can focus and improve on their management of these failure factors, they can increase the rate of success in the implementation of the ERP system.
KW - critical failure factors
KW - ERP (enterprise resource planning)
KW - ERP experience cycle
KW - ERP implementation
UR - http://www.scopus.com/inward/record.url?scp=33645300232&partnerID=8YFLogxK
U2 - 10.1504/IJMED.2005.006312
DO - 10.1504/IJMED.2005.006312
M3 - 期刊論文
AN - SCOPUS:33645300232
SN - 1468-4330
VL - 2
SP - 219
EP - 239
JO - International Journal of Management and Enterprise Development
JF - International Journal of Management and Enterprise Development
IS - 2
ER -