Examining the implementation risks affecting different aspects of enterprise resource planning project success

Wen Hsien Tsai, Sin Jin Lin, Jau Yang Liu, Kuen Chang Lee, Wan Rung Lin, Jui Ling Hsu

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

9 Scopus citations

Abstract

Enterprise Resource Planning (ERP) projects have often been found to be costly, complex, and risky to implement in enterprises. Therefore, understanding ERP implementation risks can help reduce the failure of ERP projects. The aim of this study was to explore two questions: (1) Do the six risk dimensions (planning & control, requirement, organization environment, user, team, and project complex) have different impacts on ERP project implementation success? (2) Which critical risk factor among the six risk dimensions is the most important to be resolved for the achievement of ERP project implementation success? The research results not only revealed the six risk dimensions associated with ERP system implementation success, but also showed that the significant risk factors among the six risk dimensions which managers must mitigate or eliminate are "Unclear goals," "Lack of ERP fit to organizational process," "Lack of organizational change," "Users are not ready to use an ERP system to assist their work," "IT members' lack of specialized knowledge required by the ERP project," and "Difficult to integrate the ERP with other IT systems," which knowledge could be used to prepare an effective ERP project risk management plan to increase ERP implementation success.

Original languageEnglish
Title of host publication40th International Conference on Computers and Industrial Engineering
Subtitle of host publicationSoft Computing Techniques for Advanced Manufacturing and Service Systems, CIE40 2010
DOIs
StatePublished - 2010
Event40th International Conference on Computers and Industrial Engineering, CIE40 2010 - Awaji, Japan
Duration: 25 Jul 201028 Jul 2010

Publication series

Name40th International Conference on Computers and Industrial Engineering: Soft Computing Techniques for Advanced Manufacturing and Service Systems, CIE40 2010

Conference

Conference40th International Conference on Computers and Industrial Engineering, CIE40 2010
Country/TerritoryJapan
CityAwaji
Period25/07/1028/07/10

Keywords

  • Enterprise resource planning
  • Implementation risk factors
  • Project success
  • Risk management

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