Evaluating the information systems success of ERP implementation in Taiwan's industries

W. H. Tsai, T. S. Tsaur, Y. W. Chou, J. Y. Liu, J. L. Hsu

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Scopus citations

Abstract

Enterprise resource planning (ERP) system serves enterprise to integrate both business processes and information systems with transmission accuracy and real-time requirement. This work presents a completely survey of Taiwan's firms that focus on their implementating packaged ERP system. The objective of this research is to evaluate the information system performance by the DeLone-McLean (D&M) Model of information systems success, to measure the service quality provide by ERP system vendor and consultant presented by Parasuraman, et al. Method of five dimensions of service quality, and also to examine the relationship between service quality and system performance using Structure Equation Modeling (SEM) technique. Finally, the result shows that the enterprises in Taiwan have higher service quality which supported from ERP system vendor and consultant make better performance in ERP implementation.

Original languageEnglish
Title of host publicationIEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
Pages1815-1819
Number of pages5
DOIs
StatePublished - 2009
EventIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 - Hong Kong, China
Duration: 8 Dec 200911 Dec 2009

Publication series

NameIEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

Conference

ConferenceIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009
Country/TerritoryChina
CityHong Kong
Period8/12/0911/12/09

Keywords

  • Key successful factor
  • Service quality
  • System performance

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