ERP post-implementation learning, ERP usage and individual performance impact

Hsiu Hua Chang, Huey Wen Chou, Chun Po Yin, Cecilia I. Lin

Research output: Contribution to conferencePaperpeer-review

13 Scopus citations

Abstract

In recent years, an increasing number of companies that have implemented ERP systems have expressed disappointment over a failure to reach anticipated goals. A major reason for this failure is the inefficient use of the ERP system by employees. Therefore, the critical issue is how users can most effectively take advantage of an ERP system. Post-implementation learning plays an important role in facilitating ERP usage and thus promotes individual performance. Particularly, the integrated and sophistic natures of ERP systems force users to learn continuously after ERP implementation. This study employed a survey method to examine the perceptions of a dataset of 659 ERP users. We found that ERP usage facilitates individual performance, including individual productivity, customer satisfaction and management control, and post-implementation learning contributes to all three types of ERP usage, including decision support, work integration and customer service. Our findings can provide academics and practitioners with knowledge of how to improve ERP usage and ensure individual performance impacts.

Original languageEnglish
StatePublished - 2011
Event15th Pacific Asia Conference on Information Systems: Quality Research in Pacific, PACIS 2011 - Brisbane, QLD, Australia
Duration: 7 Jul 201111 Jul 2011

Conference

Conference15th Pacific Asia Conference on Information Systems: Quality Research in Pacific, PACIS 2011
Country/TerritoryAustralia
CityBrisbane, QLD
Period7/07/1111/07/11

Keywords

  • ERP usage
  • Individual performance impact
  • Post-implementation learning

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