E-learning adoption in the banking workplace in Indonesia: An empirical study

Sutrisno Hadi Purnomo, Yi Hsuan Lee

Research output: Contribution to journalArticlepeer-review

82 Scopus citations


The main purpose of this study is to determine whether the TAM (Technology Acceptance Model) could be extended to include external variables including computer self-efficacy, prior experience, computer anxiety, management support and compatibility, to further understand the learners' perceived usefulness and perceived ease of use of an e-learning system. The study also aims to clarify which factors are more influential in affecting the decision to use e-learning. Five factors were examined together with the TAM construct using the SEM (Structural Equation Modeling) technique. The study reveals that management support, prior experience, computer anxiety and compatibility have predictive power towards behavioral intention to use e-learning systems. The results gained from this study, which took place in the banking workplace in Indonesia, provide a conceptual framework for individuals and organizations to better understand the critical factors which influence e-learning acceptance in developing countries.

Original languageEnglish
Pages (from-to)138-153
Number of pages16
JournalInformation Development
Issue number2
StatePublished - May 2013


  • Indonesia
  • Structural Equation Modeling
  • Technology Acceptance Model
  • banking
  • e-learning adoption


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