@article{48205f2318dc4818a056bfc0a6d65cac,
title = "Drivers and effects of post-implementation learning on ERP usage",
abstract = "Many organizations adopting enterprise resource planning (ERP) systems are failing to achieve their anticipated business goals, the major reason being system under-utilization. It is imperative to understand the way users learn to use ERP systems effectively. This is especially important given the integrated and complex nature of the ERP system, which forces users to continually learn new skills after implementation. This study aims to explore the role played by post-implementation learning in ERP usage. Moreover, we identify social capital and post-training self-efficacy as antecedents to post-implementation learning. A survey method was employed to collect data from 659 ERP users. This study finds that post-implementation learning contributes to ERP usage, and that social capital and post-training self-efficacy are important antecedents to post-implementation learning. Our findings provide academics and practitioners with an understanding of how post-implementation learning can be manipulated to improve ERP usage.",
keywords = "ERP usage, Post-implementation learning, Post-training self-efficacy, Social capital",
author = "Chou, {Huey Wen} and Chang, {Hsiu Hua} and Lin, {Yu Hsun} and Chou, {Shyan Bin}",
note = "Funding Information: A cross-sectional mail survey was administered to collect data. The sample for this study was drawn from 300 companies that had implemented ERP systems in Taiwan. These companies had been identified previously ( Chou & Yeh, 2007 ) in a project that was part of the Program for Promoting University Academic Excellence, which was financially supported by the Ministry of Education of Taiwan. Invited to answer the study questionnaire were individuals who used an ERP system in their daily work and who had undertaken training programs. By telephone, we identified those companies that provided training programs and were willing to participate. Forty-seven companies were willing to answer the questionnaires. The survey instrument was mailed to ERP users in those companies, with each company having 15–20 participants from various functional departments. Funding Information: This research was partially sponsored by the National Science Council, Taiwan, ROC under Grant No. NSC 100-2511-S-008-004- . ",
year = "2014",
month = jun,
doi = "10.1016/j.chb.2014.03.012",
language = "???core.languages.en_GB???",
volume = "35",
pages = "267--277",
journal = "Computers in Human Behavior",
issn = "0747-5632",
}