Development of a hybrid model to improve the efficiency of business process reengineering

Wen Hsien Tsai; Ching Chien Yang; Hsiao Chiao Kuo

doi:10.1109/IEEM.2009.5372929

Development of a hybrid model to improve the efficiency of business process reengineering

Wen Hsien Tsai
, Ching Chien Yang
, Hsiao Chiao Kuo

Department of Business Administration

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Scopus citations

Abstract

Business process is a fundamental building block of organizational success. Business process reengineering (BPR) has been considered an important way to improve organizational performance. This paper develops a hybrid model for operationalizing a BPR project. This model for selecting and assessing the best practice items of BPR is proposed to address inter-relationships among best practice items using Decision Making Trial and Evaluation Laboratory (DEMATEL) and composite importance (CI) method. We compare the importance of the best practice items from a managerial perspective with the importance of the best practice from the perspective of employees to evaluate the optimal best practice items for improving BPR efficiency. A case is used to present the processes of this hybrid model.

Original language	English
Title of host publication	IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
Pages	739-743
Number of pages	5
DOIs	https://doi.org/10.1109/IEEM.2009.5372929
State	Published - 2009
Event	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 - Hong Kong, China Duration: 8 Dec 2009 → 11 Dec 2009

Publication series

Name	IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

Conference

Conference	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009
Country/Territory	China
City	Hong Kong
Period	8/12/09 → 11/12/09

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Business process reengineering (BPR)
Composite importance (CI)
Decision making trial and evaluation laboratory (DEMATEL)

Access to Document

10.1109/IEEM.2009.5372929

Cite this

Tsai, W. H., Yang, C. C., & Kuo, H. C. (2009). Development of a hybrid model to improve the efficiency of business process reengineering. In IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management (pp. 739-743). Article 5372929 (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management). https://doi.org/10.1109/IEEM.2009.5372929

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title = "Development of a hybrid model to improve the efficiency of business process reengineering",

abstract = "Business process is a fundamental building block of organizational success. Business process reengineering (BPR) has been considered an important way to improve organizational performance. This paper develops a hybrid model for operationalizing a BPR project. This model for selecting and assessing the best practice items of BPR is proposed to address inter-relationships among best practice items using Decision Making Trial and Evaluation Laboratory (DEMATEL) and composite importance (CI) method. We compare the importance of the best practice items from a managerial perspective with the importance of the best practice from the perspective of employees to evaluate the optimal best practice items for improving BPR efficiency. A case is used to present the processes of this hybrid model.",

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Tsai, WH, Yang, CC & Kuo, HC 2009, Development of a hybrid model to improve the efficiency of business process reengineering. in IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management., 5372929, IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management, pp. 739-743, IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009, Hong Kong, China, 8/12/09. https://doi.org/10.1109/IEEM.2009.5372929

Development of a hybrid model to improve the efficiency of business process reengineering. / Tsai, Wen Hsien; Yang, Ching Chien; Kuo, Hsiao Chiao.
IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. 2009. p. 739-743 5372929 (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Tsai, Wen Hsien

AU - Yang, Ching Chien

AU - Kuo, Hsiao Chiao

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AB - Business process is a fundamental building block of organizational success. Business process reengineering (BPR) has been considered an important way to improve organizational performance. This paper develops a hybrid model for operationalizing a BPR project. This model for selecting and assessing the best practice items of BPR is proposed to address inter-relationships among best practice items using Decision Making Trial and Evaluation Laboratory (DEMATEL) and composite importance (CI) method. We compare the importance of the best practice items from a managerial perspective with the importance of the best practice from the perspective of employees to evaluate the optimal best practice items for improving BPR efficiency. A case is used to present the processes of this hybrid model.

KW - Business process reengineering (BPR)

KW - Composite importance (CI)

KW - Decision making trial and evaluation laboratory (DEMATEL)

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U2 - 10.1109/IEEM.2009.5372929

DO - 10.1109/IEEM.2009.5372929

M3 - 會議論文篇章

AN - SCOPUS:77949524589

SN - 9781424448708

T3 - IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

SP - 739

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BT - IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

T2 - IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009

Y2 - 8 December 2009 through 11 December 2009

ER -

Tsai WH, Yang CC, Kuo HC. Development of a hybrid model to improve the efficiency of business process reengineering. In IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. 2009. p. 739-743. 5372929. (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management). doi: 10.1109/IEEM.2009.5372929

Development of a hybrid model to improve the efficiency of business process reengineering

Abstract

Publication series

Conference

UN SDGs

Keywords

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