Development of a hybrid model to improve the efficiency of business process reengineering

Wen Hsien Tsai; Ching Chien Yang; Hsiao Chiao Kuo

doi:10.1109/IEEM.2009.5372929

Development of a hybrid model to improve the efficiency of business process reengineering

Wen Hsien Tsai, Ching Chien Yang, Hsiao Chiao Kuo

Department of Business Administration

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Scopus citations

Abstract

Business process is a fundamental building block of organizational success. Business process reengineering (BPR) has been considered an important way to improve organizational performance. This paper develops a hybrid model for operationalizing a BPR project. This model for selecting and assessing the best practice items of BPR is proposed to address inter-relationships among best practice items using Decision Making Trial and Evaluation Laboratory (DEMATEL) and composite importance (CI) method. We compare the importance of the best practice items from a managerial perspective with the importance of the best practice from the perspective of employees to evaluate the optimal best practice items for improving BPR efficiency. A case is used to present the processes of this hybrid model.

Original language	English
Title of host publication	IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
Pages	739-743
Number of pages	5
DOIs	https://doi.org/10.1109/IEEM.2009.5372929
State	Published - 2009
Event	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 - Hong Kong, China Duration: 8 Dec 2009 → 11 Dec 2009

Publication series

Name	IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

Conference

Conference	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009
Country/Territory	China
City	Hong Kong
Period	8/12/09 → 11/12/09

Keywords

Business process reengineering (BPR)
Composite importance (CI)
Decision making trial and evaluation laboratory (DEMATEL)

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1109/IEEM.2009.5372929

Cite this

Tsai, W. H., Yang, C. C., & Kuo, H. C. (2009). Development of a hybrid model to improve the efficiency of business process reengineering. In IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management (pp. 739-743). Article 5372929 (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management). https://doi.org/10.1109/IEEM.2009.5372929

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Tsai, WH, Yang, CC & Kuo, HC 2009, Development of a hybrid model to improve the efficiency of business process reengineering. in IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management., 5372929, IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management, pp. 739-743, IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009, Hong Kong, China, 8/12/09. https://doi.org/10.1109/IEEM.2009.5372929

Development of a hybrid model to improve the efficiency of business process reengineering. / Tsai, Wen Hsien; Yang, Ching Chien; Kuo, Hsiao Chiao.
IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. 2009. p. 739-743 5372929 (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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KW - Composite importance (CI)

KW - Decision making trial and evaluation laboratory (DEMATEL)

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Tsai WH, Yang CC, Kuo HC. Development of a hybrid model to improve the efficiency of business process reengineering. In IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. 2009. p. 739-743. 5372929. (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management). doi: 10.1109/IEEM.2009.5372929

Development of a hybrid model to improve the efficiency of business process reengineering

Abstract

Publication series

Conference

Keywords

UN SDGs

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