Critical management issues in implementing ERP: empirical evidences from Taiwanese firms

Wen Hsien Tsai; Shih Wen Chien; Yi Wen Fan; Julian Ming-Sung Cheng

doi:10.1504/IJSS.2005.005802

Critical management issues in implementing ERP: empirical evidences from Taiwanese firms

Wen Hsien Tsai, Shih Wen Chien, Yi Wen Fan, Julian Ming-Sung Cheng

Department of Business Administration

Research output: Contribution to journal › Article › peer-review

29 Scopus citations

Abstract

This paper presents a recently completed survey of Taiwanese firms that focuses on their use or intended implementation of packaged ERP systems. The objective was to investigate the extent to which packaged ERP systems were applied in manufacturing and service firms, the motivation behind such applications, the implementation experience, and the benefits obtained from the implementation. This study examined critical management issues in ERP implementation and demonstrated how the evidences obtained could be applied to understand the experience and advance the success of ERP implementation.

Original language	English
Pages (from-to)	299-318
Number of pages	20
Journal	International Journal of Services and Standards
Volume	1
Issue number	3
DOIs	https://doi.org/10.1504/IJSS.2005.005802
State	Published - 2005

Keywords

balanced scorecard
enterprise resource planning (ERP)
ERP experience cycle
services
standards

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AB - This paper presents a recently completed survey of Taiwanese firms that focuses on their use or intended implementation of packaged ERP systems. The objective was to investigate the extent to which packaged ERP systems were applied in manufacturing and service firms, the motivation behind such applications, the implementation experience, and the benefits obtained from the implementation. This study examined critical management issues in ERP implementation and demonstrated how the evidences obtained could be applied to understand the experience and advance the success of ERP implementation.

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KW - enterprise resource planning (ERP)

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KW - standards

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Critical management issues in implementing ERP: empirical evidences from Taiwanese firms

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Keywords

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