Conflict, conflict management, and performance in ERP teams

Huey Wen Chou, Ying Jung Yeh

Research output: Contribution to journalArticlepeer-review

27 Scopus citations


The effects of team process on team performance in ERP implementation teams were investigated. Data collected from 103 companies in Taiwan that had completely or mostly implemented ERP systems were analyzed. We found positive effects of cohesiveness on team performance, which suggests the critical role of cohesiveness on determining ERP implementation team success. The significant direct and positive effects of problem-solving and compromising strategy on team performance partially conform to previous research (Montoya-Weiss, Massey, & Song, 2001). The results suggest that in order to deal effectively with different degrees of conflict situation, team members ought to learn various conflict management strategies.

Original languageEnglish
Pages (from-to)1035-1048
Number of pages14
JournalSocial Behavior and Personality
Issue number8
StatePublished - 2007


  • Conflict
  • Conflict management
  • ERP teams
  • Performance


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