Business process re-engineering in the logistics industry: A study of implementation, success factors, and performance

Chien wen Shen, Ching Chih Chou

Research output: Contribution to journalArticlepeer-review

51 Scopus citations

Abstract

As business process re-engineering (BPR) is an important foundation to ensure the success of enterprise systems, this study would like to investigate the relationships among BPR implementation, BPR success factors, and business performance for logistics companies. Our empirical findings show that BPR companies outperformed non-BPR companies, not only on information processing, technology applications, organisational structure, and co-ordination, but also on all of the major logistics operations. Comparing the different perceptions of the success factors for BPR, non-BPR companies place greater emphasis on the importance of employee involvement while BPR companies are more concerned about the influence of risk management. Our findings also suggest that management attitude towards BPR success factors could affect performance with regard to technology applications and logistics operations. Logistics companies which have not yet implemented the BPR approach could refer to our findings to evaluate the advantages of such an undertaking and to take care of those BPR success factors affecting performance before conducting BPR projects.

Original languageEnglish
Pages (from-to)61-78
Number of pages18
JournalEnterprise Information Systems
Volume4
Issue number1
DOIs
StatePublished - Feb 2010

Keywords

  • Business performance
  • Business process re-engineering
  • Logistics industry
  • Logistics process
  • Success factors

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