An IS quality measurement using gap and multicriteria decision-making model: A case study for supply chain management system

Che Wei Chang; Der Juinn Horng; Hung Lung Lin

An IS quality measurement using gap and multicriteria decision-making model: A case study for supply chain management system

Che Wei Chang, Der Juinn Horng, Hung Lung Lin

Research output: Contribution to journal › Article › peer-review

9 Scopus citations

Abstract

This study proposes a novel method for controlling and measuring supply chain management software quality. The expert decision-making algorithm-based method offers an evaluation method that can provide information system (IS) industry decision makers or administrators with a valuable reference for evaluating the IS quality between the end user and developer. Importantly, the proposed model can provide a reference material for decision makers or administrators, making it highly applicable for academic and management purposes.

Original language	English
Pages (from-to)	181-188
Number of pages	8
Journal	Journal of Testing and Evaluation
Volume	37
Issue number	2
State	Published - Mar 2009

Keywords

Multicriteria decision-making (MCDM)
Perceived and expected gap
Software quality
Supply chain management system
System measurement
Technique for ordering preferences by similarity to the ideal solution (TOPSIS)

Cite this

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KW - Multicriteria decision-making (MCDM)

KW - Perceived and expected gap

KW - Software quality

KW - Supply chain management system

KW - System measurement

KW - Technique for ordering preferences by similarity to the ideal solution (TOPSIS)

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ER -

An IS quality measurement using gap and multicriteria decision-making model: A case study for supply chain management system

Abstract

Keywords

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Cite this