An evaluation approach to logistics service using fuzzy theory, quality function development and goal programming

Chin Nung Liao, Hsing Pei Kao

Research output: Contribution to journalArticlepeer-review

40 Scopus citations

Abstract

Logistics customer service is an important factor in the success of supply chain management. The aim of this study is to propose a novel approach for customer service management. For the improvement of logistics service operations, the proposed method integrates quality function development (QFD), fuzzy extended analytic hierarchy process (FEAHP), and multi-segment goal programming (MSGP). The advantage of the method includes the consideration of various logistics goals and the flexibility of setting multi-aspiration levels of evaluation criteria.

Original languageEnglish
Pages (from-to)54-64
Number of pages11
JournalComputers and Industrial Engineering
Volume68
Issue number1
DOIs
StatePublished - Feb 2014

Keywords

  • Fuzzy extended analytic hierarchy process
  • Logistic operations
  • Logistics customer service
  • Multi-segment goal programming
  • Quality function deployment

Fingerprint

Dive into the research topics of 'An evaluation approach to logistics service using fuzzy theory, quality function development and goal programming'. Together they form a unique fingerprint.

Cite this