A study of customer retention across retailers' channels

Hung Chang Chiu; Szu Yu Chou; Yi Ching Hsieh

A study of customer retention across retailers' channels

Hung Chang Chiu, Szu Yu Chou, Yi Ching Hsieh

Department of Information Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.
Pages	248-250
Number of pages	3
State	Published - 2008
Event	12th World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2008, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Orlando, FL, United States Duration: 29 Jun 2008 → 2 Jul 2008

Publication series

Name	WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.
Volume	4

Conference

Conference	12th World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2008, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008
Country/Territory	United States
City	Orlando, FL
Period	29/06/08 → 2/07/08

Cite this

Chiu, H. C., Chou, S. Y., & Hsieh, Y. C. (2008). A study of customer retention across retailers' channels. In WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc. (pp. 248-250). (WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.; Vol. 4).

Chiu, Hung Chang ; Chou, Szu Yu ; Hsieh, Yi Ching. / A study of customer retention across retailers' channels. WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.. 2008. pp. 248-250 (WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.).

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author = "Chiu, {Hung Chang} and Chou, {Szu Yu} and Hsieh, {Yi Ching}",

year = "2008",

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isbn = "1934272345",

series = "WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.",

pages = "248--250",

booktitle = "WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.",

note = "12th World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2008, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 ; Conference date: 29-06-2008 Through 02-07-2008",

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Chiu, HC, Chou, SY & Hsieh, YC 2008, A study of customer retention across retailers' channels. in WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.. WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc., vol. 4, pp. 248-250, 12th World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2008, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008, Orlando, FL, United States, 29/06/08.

A study of customer retention across retailers' channels. / Chiu, Hung Chang; Chou, Szu Yu; Hsieh, Yi Ching.
WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.. 2008. p. 248-250 (WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.; Vol. 4).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

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AU - Chou, Szu Yu

AU - Hsieh, Yi Ching

PY - 2008

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M3 - 會議論文篇章

AN - SCOPUS:84869469406

SN - 1934272345

SN - 9781934272343

T3 - WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.

SP - 248

EP - 250

BT - WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.

T2 - 12th World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2008, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008

Y2 - 29 June 2008 through 2 July 2008

ER -

Chiu HC, Chou SY, Hsieh YC. A study of customer retention across retailers' channels. In WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.. 2008. p. 248-250. (WMSCI 2008 - The 12th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 14th International Conference on Information Systems Analysis and Synthesis, ISAS 2008 - Proc.).