@inproceedings{9a72aff50eaa420fb9af769b491ab597,
title = "A Hybrid Evaluation of AI Chatbots in Taiwan Agriculture Services",
abstract = "This paper presents the realization of artificial intelligence (AI) in the Agricultural Industry driven by the chatbot impact on user experience. The study implemented past evaluation methods of Retrieval-based and Generative-based AI chatbots, including efficiency and construction costs. determine the extent of the customer satisfaction factors that successfully influence chatbot acceptance in Taiwan. The results of an empirical study demonstrated that an integrated method of retrieval and natural generation is the most suitable for agricultural services. In addition to the user's perception, the chatbot must consider the overall value evaluation, which Hybrid retrieval-generation can also achieve the most appropriate system efficiency and user satisfaction.",
keywords = "NLP, agriculture service, chatbots, online customer experience",
author = "Wang, {Eric Tswen Gwo} and Chen, {Abbott Po Shun} and Liu, {Chai Wu}",
note = "Publisher Copyright: {\textcopyright} 2021 IEEE.; 26th International Conference on Technologies and Applications of Artificial Intelligence, TAAI 2021 ; Conference date: 18-11-2021 Through 20-11-2021",
year = "2021",
doi = "10.1109/TAAI54685.2021.00029",
language = "???core.languages.en_GB???",
series = "Proceedings - 2021 International Conference on Technologies and Applications of Artificial Intelligence, TAAI 2021",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "112--118",
booktitle = "Proceedings - 2021 International Conference on Technologies and Applications of Artificial Intelligence, TAAI 2021",
}