You Get What You Measure? the Selection of Performance Indicators, Impact of Measurement, and the Use of Information in Youth Employment Service(3/3)

Project Details


To meet the requirements of accountability and problem-solving, public managers in employment service agency are expected to set performance indicators that can meet long-term programs outcomes, which can be more significant to youth unemployed. However, on the contrary, they select job placement rate, which is a short-term output indicator, to measure the performance of agency in solving youth unemployment problem. This study intends to understand three sequential questions in an empirical fashion: the factors behind this selection among public managers, the impact of this selection on youth employment promotion, and the use of performance information to solve unemployment problem in a three-years period. Panel study is applied to the managers, which is defined as case manager or section chief in public employment agency, at first and third year respectively, tracking the change of their attitude in performance information based on the selection between short-term output and long-term outcome measure. Regression discontinuity design is also used, leveraging a change in rule is introduced at the first year, to youth unemployed who are under the guidance of two different groups of managers. By linking administrative data in employment service agency, their labor market performance is tracked and the influential factor of their success is located with the use of hierarchical analysis and event-history analysis. The theoretical implication of this study is to provide empirical perspective from employment policy to three debated questions in performance management. On the side of social practice, this study is expected to guide the design of performance management mechanism, and to provide policy suggestion to youth unemployment on the basis of evidence
Effective start/end date1/08/1831/07/19

UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This project contributes towards the following SDG(s):

  • SDG 1 - No Poverty
  • SDG 8 - Decent Work and Economic Growth
  • SDG 17 - Partnerships for the Goals


  • performance measurement
  • use of performance information
  • evidence-based policy
  • youth unemployment
  • public employment service
  • regression discontinuity design


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