Effect of It Human Capital and Ambidextrous It Innovations on Firm Performance(1/3)

Project Details


In turbulent business environments, many firms have acquired sustained competitive advantage by means of information technology (IT). IT capabilities have been viewed by many firms as the critical resources. In order to meet the demands from changing business strategies, IT department personnel can either improve the exiting information systems (IS) and applications to satisfy the demands of the user departments (exploitative IT innovation), or utilize/reconfigure IT resources to create new business value (explorative IT innovation). A firm must possess and be able to draw on both IT innovation capabilities ambidextrously so as to enhance firm competitive advantage. Further, what the skills the IT personnel must have for these two IT innovation activities is another important issue. This three-year project is targeted at the intra-firm IS development and implementation contexts, to explore what the skills IT personnel must have and how these IT skills influence IT innovation activities, as well as how to apply different IT innovation ambidextrously to enhance firm performance. The objective of the first-year study is based on the perspective of human capital, to redefine and develop the concept of IT skills, clarifying what are the essential skills that the IT personnel must have when developing or implementing IS. The second-year study includes the perspective of exploration and exploitation, to explore how the IT skills influencing the IT innovation activities. The third-year study includes the perspective of ambidexterity, to explore how to apply IT innovation activities ambidextrously to enhance the firm performance, as well as the moderating effect of relevant factors (i.e., environmental dynamism and uncertainty). With rigorous construct development and empirical testing, this three-year project will provide fruitful findings and implications for how to enhance firm performance with greater IT capabilities in the IS development context. For academic, this project will provide a more complete understanding of ambidextrous IT capabilities and the essential IT skills when developing the IS, which should provide a solid theoretical foundation for future research.
Effective start/end date1/08/1531/07/16

UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This project contributes towards the following SDG(s):

  • SDG 8 - Decent Work and Economic Growth
  • SDG 12 - Responsible Consumption and Production
  • SDG 17 - Partnerships for the Goals


  • IT skills
  • IT innovation
  • exploration and exploitation
  • ambidexterity
  • information systems development


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