Keyphrases
Service Employees
100%
Virtual Community
77%
Employee Organizational Citizenship Behavior
59%
Internal Corporate Social Responsibility
54%
Corporate Social Responsibility Initiative
54%
Corporate Social Responsibility
54%
Service Experience
54%
Social Networking Sites
54%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
38%
Experience Management
36%
Online Justice
36%
Devotion
36%
Lurkers
36%
Intention to Adopt
36%
Value Creation
36%
Posters
36%
Asia
36%
We-talk
36%
Switching Barriers
36%
Self-disclosure
36%
Moderating Role
36%
Organizational Citizenship Behavior
27%
Value Co-creation Behavior
27%
Internal Marketing
25%
Design Methodology
25%
Service Firms
24%
Knowledge Adoption
24%
Social Media Communities
20%
Survey Data
19%
Social Exchange Theory
19%
Frontline Employees
19%
Employee Attitudes
18%
Management Support
18%
Elderly Users
18%
Double Deviation
18%
Conversational Service
18%
Internal CSR
18%
CSR Initiatives
18%
Social Media Brand Community
18%
Employer Branding
18%
Brand Outcomes
18%
Berries
18%
Product Champions
18%
Customer Forgiveness
18%
Functional Support
18%
Sense of Virtual Community
18%
Social Capital
18%
Anticipated Regret
18%
What-if
18%
Wrong Decision
18%
Social Sciences
Virtual Community
72%
Organizational Citizenship Behavior
72%
Corporate Social Responsibility
54%
Justice
36%
Asia
36%
Co-Creation
36%
Brand Community
36%
Social Capital
24%
Internal Marketing
20%
Structural Equation Modeling
19%
Forgiveness
18%
Service Industries
18%
Emotional Labor
18%
Health Care
18%
Health Service
18%
Social Participation
18%
Epidemic
18%
Social Networking Site
18%
Employee Attitude
16%
Social Influence
12%
Employee Satisfaction
12%
Employee Emotion
12%
Employee Management
12%
Customer Loyalty
12%
Self-Service
12%
Survey Analysis
11%
Shareholder Value
9%
Competitive Advantage
9%
Brand Loyalty
8%
Empirical Research
7%
Social Exchange Theory
7%
Equity Theory
7%
Online Communities
7%
Congruence
7%
Marketing of Service
6%
Chinese
6%
Online Survey
6%
Peer Influence
6%
Employee Emotional Labor
6%